Privacy Policy

Information We Collect

We collect information you provide directly, information collected automatically through your use of our services, and information received through third-party integrations including Twilio, PayPal, and GoHighLevel.

Information You Provide Directly

• Full name and business name
• Email address
• Phone number — mobile and business
• Billing and payment information processed securely through PayPal
• Business address and location
• Service preferences and onboarding questionnaire responses
• Communications you send us via email, SMS, or phone

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time on site, and referring URLs
• Cookies and similar tracking technologies
• Call data including call duration, timestamps, and call recordings
• SMS message content, delivery status, and response data

Information From Third-Party Services

• Twilio: Phone number provisioning, call routing data, SMS delivery data, and call recording metadata
• PayPal: Transaction confirmations and subscription status — we do not store full payment card details
• GoHighLevel: CRM records, pipeline data, and automation logs
• Synthflow AI: Voice interaction logs and session data
• Google Analytics: Anonymized website usage data

SMS Messaging — Consent, Use, and Opt-Out

How We Obtain Consent

We collect SMS consent at the point of form submission on our website. Consent is obtained by a clear affirmative action such as completing a payment form or submitting a contact or intake form with clear disclosure of what types of messages you will receive. Consent to receive SMS messages is never a condition of purchasing any product or service from RingRing AI.

Types of SMS Messages We Send

• Transactional messages: Appointment confirmations, setup updates, and service notifications
• Operational messages: Onboarding instructions, setup call reminders, and account updates
• Follow-up messages: No-show recovery, rebooking requests, and check-in communications
• Marketing messages: Service updates, promotions, and educational content — only with explicit consent
• AI-generated messages: Automated responses sent on behalf of our business clients through their configured AI Consultation Setter systems

How to Opt Out

You may opt out of receiving SMS messages from RingRing AI at any time by replying STOP to any message we send. Upon receiving your STOP request we will send one final confirmation message and immediately cease sending SMS communications to your number.

• Reply STOP to any SMS to unsubscribe from all SMS messages
• Reply HELP for assistance or support information
• Reply UNSTOP or START to re-subscribe after opting out
• Contact angel@getauragrowth.com to manage your communication preferences manually

SMS on Behalf of Business Clients

RingRing AI provides AI-powered SMS follow-up systems to business clients including medical spas, orthodontic practices, and other local businesses. When you receive an SMS through one of our client AI systems, that message is sent on behalf of the business client and not directly by RingRing AI. The business client is responsible for ensuring their patients and customers have provided appropriate consent prior to receiving automated messages.

AI Voice Calls — Inbound and Outbound

RingRing AI operates AI-powered voice systems that handle both inbound and outbound telephone calls on behalf of our business clients. These systems are built using voice AI technology powered by Synthflow AI and ElevenLabs and are deployed through Twilio telephony infrastructure.

Inbound AI Voice Calls

When a caller contacts a business that uses our AI Consultation Setter, their call is answered by an AI-powered voice system. The caller may be speaking with an automated AI rather than a human staff member. Our AI systems are configured to disclose their AI nature when directly and sincerely asked by the caller.

Outbound AI Voice Calls

Our systems may initiate outbound AI calls for appointment reminders, follow-up communications, and lead recovery sequences. Outbound calls are only placed to individuals who have previously contacted the business client or who have provided consent to be contacted.

Call Recording

Calls handled by our AI systems may be recorded for quality assurance, training, optimization, and compliance purposes. Callers in states that require two-party or all-party consent for call recording will receive an appropriate disclosure at the beginning of the call. By continuing a call after the disclosure, callers consent to being recorded.

Multiple Phone Numbers

RingRing AI provisions and manages multiple Twilio phone numbers on behalf of our business clients. Each phone number is assigned to a specific business client and is configured exclusively for that client practice. Phone numbers provisioned for one client are never shared with or used for another client. All phone numbers operated by RingRing AI comply with Twilio Acceptable Use Policy and applicable telecommunications law.

TCPA Compliance

RingRing AI and our business clients are required to comply with the Telephone Consumer Protection Act (TCPA). Automated or AI-generated calls and SMS messages are only placed to individuals who have provided prior express written consent, or where an established business relationship exists under applicable law. Recipients may revoke consent at any time by replying STOP to any SMS or by verbally requesting to be removed from call lists during any AI voice interaction.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, configure, and deliver our AI voice and SMS services
• To process payments and manage subscriptions through PayPal
• To communicate with you about your account, setup, and service status
• To send appointment confirmations, reminders, and follow-up sequences
• To improve and optimize our AI systems based on call and message performance data
• To comply with legal obligations including TCPA, HIPAA, and telecommunications regulations
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To respond to your inquiries, support requests, and opt-out requests
• To analyze website usage and improve our marketing and conversion systems
• To send promotional communications where you have provided explicit consent

Phone Number Privacy — No Sharing or Selling

Your phone number is shared only in the following limited circumstances:

• With Twilio, our telephony infrastructure provider, solely for the purpose of delivering SMS and voice services
• With GoHighLevel, our CRM platform, solely for the purpose of managing your account and automations
• With Synthflow AI, solely for the purpose of powering AI voice interactions
• With law enforcement or regulatory authorities when required by law or valid legal process
• With professional advisors such as attorneys or accountants under strict confidentiality obligations

All third-party service providers who receive access to your phone number or communications data are bound by contractual obligations to use that data only for the specific purpose of providing services to RingRing AI and are prohibited from using it for their own marketing or commercial purposes.

HIPAA Considerations

RingRing AI provides services to healthcare-adjacent businesses including medical spas and orthodontic practices. We take HIPAA compliance seriously and implement the following safeguards:

• Our AI voice systems are configured to avoid collecting, storing, or transmitting Protected Health Information (PHI) unless specifically required and appropriately secured
• Our systems are designed to redirect health-related inquiries to human staff rather than processing them through AI
• Business clients who operate as Covered Entities under HIPAA are responsible for ensuring their use of RingRing AI services is compliant with their HIPAA obligations
• We will execute a Business Associate Agreement (BAA) with any business client that requires one under HIPAA
• Call recordings that may contain PHI are stored with appropriate access controls and encryption
• Staff with access to client data receive training on appropriate data handling practices

If you are a patient of a business that uses RingRing AI services and have questions about how your health information is handled, please contact that business directly. Their privacy practices govern the handling of your health information.

Data Retention and Security

How Long We Keep Your Data

• Account and contact information: Retained for the duration of your account plus 3 years after account closure
• Call recordings: Retained for 90 days by default, extended upon request for quality assurance purposes
• SMS message logs: Retained for 12 months
• Payment records: Retained for 7 years as required by tax and financial regulations
• Opt-out records: Retained indefinitely to ensure we do not contact opted-out numbers
• Website usage data: Retained for 26 months in Google Analytics

Security Measures

• All data transmitted between our systems and third-party providers is encrypted using TLS 1.2 or higher
• Payment information is processed exclusively through PayPal PCI-DSS compliant infrastructure and we never store credit card numbers
• Access to customer data is restricted to authorized personnel who require it to perform their job functions
• We conduct regular reviews of our data handling practices and vendor agreements
• In the event of a data breach that affects your personal information we will notify you as required by applicable law

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyze usage patterns, and support our marketing efforts. By using our website you consent to our use of cookies as described below.

Types of Cookies We Use

• Essential cookies: Required for the website to function, including session management and form functionality
• Analytics cookies: Used by Google Analytics to understand how visitors use our site with data anonymized
• Marketing cookies: Used by Facebook Pixel and similar tools to measure ad performance and enable retargeting
• Functional cookies: Used to remember your preferences and improve your experience

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

Your Rights and Choices

Depending on your location you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information subject to certain legal exceptions
• Portability: Request that we provide your data in a portable machine-readable format
• Restriction: Request that we restrict processing of your data in certain circumstances
• Objection: Object to our processing of your data for marketing purposes
• Withdrawal of consent: Withdraw consent for SMS communications at any time by replying STOP

To exercise any of these rights please contact us at angel@getauragrowth.com. We will respond to all verified requests within 30 days.

California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We do not sell personal information as defined under California law. California residents may submit a request to know, delete, or correct their personal information by contacting us directly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information please contact us immediately at angel@getauragrowth.com and we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes we will update the Effective Date at the top of this page and where appropriate notify affected users via email or SMS.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.